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Call Center Training – Sales and Customer Service Training for Call Center Agents

Call Center Training – Sales and Customer Service Training for Call Center Agents

Approx. Time Needed: 3 day

Targets
  • The nuances of body language and verbal skills.
  • Aspects of verbal communication such as tone, cadence, and pitch.
  • Questioning and listening skills.
  • Ways of delivering bad news and saying no.
  • Effective ways to negotiate.
  • The importance of creating and delivering meaningful messages.
  • Tools to facilitate communication.
  • The value of personalizing interactions and developing relationships.
  • Vocal techniques that enhance speech and communication ability.
  • Techniques for managing stress.

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Photoshop Courses starting in March 2014

Photoshop Lessons are starting again  this March 2014!! For all those who would like to learn

In 2014....

In 2014 MCO Training Center is planning to expand it's package of services.  As the main goal of MCO
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What we promise you as a client

  • Excellent Products and Services
  • Trainers offering personalized courses
  • Top quality Course materials
  • Satisfaction after completing any course
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